Facilities support services also known as soft facilities management services are the vital services which are implemented to improve the workplace making it a more comfortable environment to work in. Facilities help offerings positioned in region by businesses to enhance the working surroundings and increase the productivity of the commercial enterprises core functions. The enterprises face economic strain from regulatory authorities for optimizing businesses procedures and making organization friendly. The facilities management services are divided into two diverse types of services such as hard facilities management and soft facilities management. The variance between soft services and hard services. The hard services refer to tangible maintenance whereas, soft facilities support services relate to the non-technical commercial property. Moreover, high scrutiny and stringent guidelines have compelled the management teams to install technological answers which can optimize their facility management manner at the same time as mitigating the associated risks. Regulatory compliances are encouraging agencies to maintain the industry standards and mandates for all commercial enterprise processes. These advantages of facility management answers that have played a key position attracting large numbers of clients from various verticals.
The facilities support services market consists of the sales of facilities support services and related goods by entities with operating staff performing a combination of support services over different client’s facilities. Some of the key instances of facilities support services include janitorial, maintenance, trash disposal, guard and security, mail routing, reception, laundry, and related services to support operations within facilities.
According to study, “Facilities Support Services Global Market Report 2019” the key companies operating in the global facilities support services market are Sodexo, ISS A/S, Compass Group, Aramark, CBRE Group. Facilities support activities have been increasingly using new technologies to effectively recruit and manage services. These technologies have offered key features such as passive activity tracking, email integration and maintaining candidate databases. This gave further reduced recruitment time, improved the placement quality, and strengthened the relationships with clients. The recruitment analytics software provides business insights for the staffing agencies.
Based on type, market is segmented into maintenance services, reception services, security & guard services and other facilities support services. In addition, based on mode, market is segmented into online mode and offline mode. Adoption of developing know-how for integration with email platforms and maintaining candidate databases are the major trends driving the facilities support services market.
The global facilities support services market is expected to grow significantly over the forecast period. The rise in construction activities to shape commercial infrastructure over wide sectors such as hospitality, healthcare, entertainment, and transport is leading the market growth. These end-user industries are now subcontracting their non-core business functions to facility services vendors which can take care of operational and maintenance responsibilities, business assets, and other facilities as required by user. The upward push in construction activities building commercial infrastructure across sectors including entertainment, hospitality, healthcare, and shipping are key factors supporting the market growth. Moreover the end-user industries are also outsourcing their non-core enterprise activities associated over the facility management vendors that takes care of operational and upkeep responsibilities, enterprise assets, and facilities.
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Ankur Gupta, Head Marketing & Communications